FAQ
Payment
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Which payment methods do you accept?
We accept the following payment methods:
- Cards: Visa, Mastercard, American Express and Maestro
- Apple Pay
- PayPal
- Klarna
- Google Pay
Do you offer Apple Pay?
Yes, you can pay with Apple Pay.
Can I also use Klarna for my purchase?
Yes, we also offer Klarna as one of our payment methods.
Do you sell vouchers?
We don't sell vouchers.
Orders
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What are the return conditions?
You have the right to return your order within 30 days of receiving it without having to give a reason. All you need to do is send us a clear declaration by e-mail. The costs for the return shipment must be borne by you. You can find further information about our Return policy here.
What should I do if my order is lost, stolen or damaged?
In any of these cases, please contact us immediately so that we can send you a new package as soon as possible.
How can I track an order?
As soon as your order is shipped, you will receive an email with the shipment tracking. If you have not received an email, you can also contact us and we will send you a tracking link separately.
Shipping and delivery
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Where do you ship to?
We ship throughout the entire EU. US shipping will also be available in the future.
How long does shipping take?
As we only produce when we receive an order, your order will arrive within 6-10 working-days.
Do you offer free shipping?
Yes, shipping is free of charge.
Still haven't received a suitable answer?
If you have any further questions, you can contact us at any time at info@relatableclothing.com